“Quality without science and research is absurd. You can't make inferences that something works when you have 60 percent missing data.”

“Control your own Destiny or somebody else will”

“Persistence is the twin sister of excellence. One is a matter of quality; the other, a matter of time.”

“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”

“When Americans say it was great, I know it was good. When they say it was good, I know it was okay. When they say it was okay, I know it was bad.”